Customer Service
Customer service teams look to resolve customer queries as quickly as possible. Research also showing customers are happier to engage with an automated system to solve a simple request immediately rather than waiting for a person when it results in a fast resolution.
There are internal and external factors that influence different customer service scenarios and a company's ability to provide their customers with a positive experience. By interpreting and then tailoring the interaction the customer has, the company has an opportunity to dramatically improve their customer satisfaction.
60+% of customer service become fully automated.
Iris is a real-time conversational AI solution that helps scale customer service enquiries by understanding the customer’s intent and designing the interactions to solve through a fully automated flow, hybrid human-AI pre-qualification or immediate human handover based on different scenarios. Current clients have seen 60+% of customer service interactions become fully automated, dramatically reducing their resolution times and increasing customer satisfaction.
Solutions
Powering conversational marketing, virtual assistant and customer service experiences across text and voice channels, at any scale.
