Notifications & Alerts
Customer Communication Managers want to change how they communicate with their customers to deliver more personal messaging and reduce noise.
Being proactive in their communications companies will deliver an improved experience throughout the customer journey that can shift overall satisfaction and reduce the load on other areas of the business.
Deliver personalised disruption and alert notifications.
Let me introduce you to Iris…a real-time conversational AI solution that combines intelligent automation to change a customer’s expectations about how they interact with your company. Whether it’s a disruption notification or proactive alert, it is personalised to each customer at a specific point in time to reduce noisy communication channels and notification fatigue, while setting positive expectations and improving the overall customer satisfaction with your company.