Creating a conversation at scale at scale no longer requires writing lines of conversation code. Iris Dialogue enables you to design the conversation which interacts with your people.
A Dialogue encodes the messaging and logic of a conversation, with the possibility of extending its capabilities through the use of Apps and Integrations.
Key to building a successful conversational experience is the ability to design, test and go live; continuously developing and iterating at speed. Iris gives you confidence knowing that behind the scenes; versions, assets and conversation threading is taken care of for you.
The Launch Pad is where a Dialogue is connected to your accounts, channels, and platforms; taking the conversation live.
The AI Engine is the core of the system that processes events, threads conversations, and executes the Dialogue and App logic in real-time when Iris powers your conversations.
Whether you’re running a simple chatbot or complex multi-lingual, multi-market virtual assistant, the Iris AI Engine will scale effortlessly.
Key to improving is understanding the metrics and insights about how people are engaging with the experience you’ve built.
With dashboards, graphs and metrics Iris empowers you with the information to understand how people are interacting and moving through the experience you’ve built to iterate and improve it.
Apps & Integrations
Apps are simple as Fragments of logic to advance the capabilities of your experience all the way through to advanced and bespoke programs with their own Content Management Interfaces.
Explore and discover integrations with apps and web services you use in your business.
See the Apps & Integrations available.
At the very foundations and architecture of Iris, built into its core, is privacy, security and services to ensure the safety of your brand when trusting in Iris to power your experience.
Leveraging best practice security measures, bank level encryption and storage of information means Iris has the safety of your brand at the forefront.
Read More about the focus we have placed on Privacy and Security.