What is a scenario?
A Scenario is what we call the end-to-end customer journey. If you design an experience to track a customer’s order, that’s a scenario. If you design another experience that takes a customer through what movie is on tonight, that’s another scenario. Run as many scenarios you need in a Dialogue to build the perfect customer experience.
What is an Entry Point?
An Entry Point is where a customer can start a conversation. In simple experiences, this is the Welcome Message or Greeting, your experience introduction and what it can do. Iris also has the ability to make alternative entry points, that you can link to using advertising, or control by only sharing it with select customers.
How many platforms and account can I have?
On Iris, what we call a platform is a social media channel such as Twitter, Messenger, or WeChat. The number of accounts you have on each platform depends on the plan you’ve selected.
I.e., On the Free plan you could have 1 x Twitter account and 1 x Messenger account, or 1 x WeChat account and 1 x Line account.
What’s an Iris App?
Apps are how you transform a basic experience into a smart conversational AI; changing the flow from simple question and answer to an engaging and dynamic experience.
There are three types of Apps you can use in Iris to build out a more engaging and dynamic customer experience. Free, paid and premium Apps.