Seamlessly integrate AI into your conversational flow.
Marketers are looking for a way to improve customers’ digital experience that drives real-time engagement and a one on one conversations with their brand.
Companies can drive strong campaigns with a large social media component, although it requires a huge investment of effort. So the question is…how do you create scale in real-time conversations that can drive the brand and user engagement?
Consumers want authentic and relevant conversations with brands that aren’t pre-planned. However, most businesses are ill-equipped to handle those conversations, particularly in real-time.
It starts with customers receiving helpful and timely information that then leads to a desired outcome; educating, capturing a lead or triggering a sale. By providing the right information at the right time, customers are more engaged and remain longer with a brand digitally, building trust.
Customer service teams look to resolve customer queries as quickly as possible. Research also showing customers are happier to engage with an automated system to solve a simple request immediately rather than waiting for a person when it results in a fast resolution.
There are internal and external factors that influence different customer service scenarios and a company's ability to provide their customers with a positive experience. By interpreting and then tailoring the interaction the customer has, the company has an opportunity to dramatically improve their customer satisfaction.
Notifications & Alerts
Customer Communication Managers want to change how they communicate with their customers to deliver more personal messaging and reduce noise.
Being proactive in their communications companies will deliver an improved experience throughout the customer journey that can shift overall satisfaction and reduce the load on other areas of the business.
Be there for your customers with 24/7, omnichannel conversations
Whether it's sales, marketing, customer service or more, Iris' real-time, omni-channel conversations enable you to effectively engage with customers whenever, wherever.
Tailor Conversations To Your Brand
Iris' Dialogue Designer lets you create authentic, intelligent conversations, that reflect your brand, connect with your audience, and grow your reach.
Empower Your Team With The Insight To Better Serve Customers
Iris qualifies and delivers enquiries, sentiment and customer data across multiple channels, to a single unified inbox, equipping teams with the insights needed for truly effective customer interaction.
Enjoy Peace Of Mind With A Platform Trusted By Big Brands
Iris delivers unrivalled results for major companies across multiple industries around the world, catering to different brand-identities, goals and audiences.
Automate or eliminate anything that can create capacity for the stuff that matters.Read more